Terms and Conditions — Daraz Pay Platform Rules

01 Introduction

Welcome to Daraz Pay. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Daraz Pay ("the Platform", "we", "us", "our"). By registering an account, making a deposit, or playing any game on Daraz Pay, you confirm that you have read, understood, and agreed to these Terms in full.

Daraz Pay is an online gaming platform serving players in Bangladesh. All services are provided in Bangladeshi Taka (BDT) and are accessible via the Daraz Pay website and mobile application. These Terms apply to all products and services offered on the platform, including but not limited to casino games, live dealer tables, and promotional offers.

These Terms should be read alongside the Daraz Pay Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and the platform. Where there is a conflict between these documents, these Terms take precedence unless otherwise stated.

02 Eligibility

To register and play on Daraz Pay, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. Daraz Pay does not permit minors to register or play under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of a Daraz Pay employee or contractor.
• You must not have been previously excluded or banned from Daraz Pay under a self-exclusion agreement or disciplinary action.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Daraz Pay reserves the right to request proof of age and identity at any point. If a player is found to be underage, the account will be closed immediately, all pending withdrawals will be cancelled, and any deposited funds may be returned at Daraz Pay's discretion after verification.

03 Account Registration

Each player is permitted to hold one Daraz Pay account only. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

During registration, you are required to provide accurate and complete information including your full name, date of birth, mobile number, and preferred payment method. Daraz Pay uses this information to verify your identity and process your transactions. Providing false or misleading information is a breach of these Terms.

• Your registered mobile number must be active and accessible, as it is used for account verification and withdrawal confirmation.
• You are responsible for keeping your login credentials — username and password — confidential at all times.
• Daraz Pay will never contact you to ask for your password. Any communication claiming to be from Daraz Pay that requests your password should be reported to our support team immediately.
• You must notify Daraz Pay promptly if you suspect unauthorised access to your account.

Daraz Pay reserves the right to carry out Know Your Customer (KYC) verification at any stage. This may include requesting a copy of your national ID card, a recent utility bill, or a screenshot of your bKash or Nagad transaction history. Failure to complete KYC verification when requested may result in withdrawal holds until the process is completed.

04 Deposits

Daraz Pay accepts deposits exclusively in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, and Rocket. No other payment methods are currently supported. Daraz Pay does not accept deposits via international credit cards, bank transfers, or cryptocurrency.

• The minimum deposit amount is ৳100 per transaction.
• There is no maximum deposit limit for standard accounts, though Daraz Pay may apply limits to accounts under review.
• Deposits are credited to your Daraz Pay wallet immediately upon confirmation from the payment provider.
• Daraz Pay does not charge any fees on deposits. Any fees charged by your mobile banking provider are outside Daraz Pay's control.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.

Daraz Pay reserves the right to return a deposit and close an account if there is reasonable suspicion that the funds originate from illegal activity. All transactions on Daraz Pay are monitored for compliance with applicable anti-money laundering standards.

05 Withdrawals

Withdrawals from your Daraz Pay wallet are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to ensure funds are returned to their verified source. Withdrawals to a different bKash, Nagad, or Rocket number than the one on file require identity re-verification.

• The minimum withdrawal amount is ৳200 per transaction.
• Standard withdrawals are processed within one to three hours, seven days a week including public holidays.
• Withdrawals may be delayed if your account is undergoing KYC verification or if a bonus wagering requirement has not yet been met.
• Daraz Pay does not charge withdrawal fees on standard transactions. Expedited processing is not currently offered.
• Withdrawals of amounts above ৳50,000 may require additional verification and may take up to 24 hours to process.

If a withdrawal is declined, Daraz Pay will notify you via your registered mobile number and provide a reason. Common reasons include incomplete KYC, unmet wagering requirements, or a mismatch between the withdrawal account and the registered payment method. Daraz Pay support can assist with resolving withdrawal issues via live chat.

06 Bonuses and Promotions

Daraz Pay offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated at the time the offer is presented, as well as the general bonus rules outlined in this section. In the event of a conflict, the specific offer terms take precedence.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The wagering requirement for each offer is stated clearly in the offer details.
• Bonus funds and real-money funds are held separately in your wallet. Real-money funds are used first in gameplay unless otherwise specified.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• Daraz Pay reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Players found to be abusing bonus offers — including but not limited to creating multiple accounts, using low-risk betting strategies to clear wagering requirements, or coordinating with other players — will have their bonuses cancelled and may face account suspension.
• Welcome bonuses are available to new players only and can be claimed once per household, device, and payment method.

Daraz Pay runs seasonal promotions tied to local events including Eid, Pohela Boishakh, and the Bangladesh cricket season. These promotions are announced via the platform and are subject to their own specific terms. Promotional terms are always available on the relevant promotion page before you opt in.

07 Game Rules and Fair Play

All games available on Daraz Pay — including Monster Plinko, Money Coming, Tongits Go, European Roulette, Live Casino tables, Let's Shoot, and Drill That Gold — operate using certified random number generation (RNG) or live dealer mechanics. Game outcomes are not influenced by Daraz Pay staff or any external party.

• Each game has its own published Return to Player (RTP) percentage, which represents the theoretical long-term payout rate. RTP figures are available in the game information section.
• In the event of a technical fault during a game round, the round will be voided and any stake placed will be returned to your wallet.
• If a game result is disputed, Daraz Pay will review the server-side game log, which is the definitive record of all game outcomes. The result of this review is final.
• Players must not use automated software, bots, or scripts to play games on Daraz Pay. Any account found using such tools will be suspended immediately.

08 Prohibited Conduct

The following actions are strictly prohibited on Daraz Pay. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account on Daraz Pay.
• Providing false identity information during registration or KYC verification.
• Using payment methods not registered in your own name.
• Attempting to manipulate game outcomes through software exploits, collusion, or any other means.
• Abusing bonus offers through multi-accounting, coordinated play, or systematic low-risk wagering designed solely to clear requirements.
• Using Daraz Pay for money laundering or any other illegal financial activity.
• Harassing, threatening, or abusing Daraz Pay staff or other players via any communication channel.
• Accessing Daraz Pay using a VPN or proxy service to circumvent geographic restrictions.
• Sharing your account credentials with any third party or allowing another person to play on your account.

Daraz Pay monitors all accounts for suspicious activity. If prohibited conduct is detected, the platform may freeze the account, hold pending withdrawals, and conduct an investigation before taking further action. Players under investigation will be notified and given an opportunity to respond before a final decision is made, except in cases where immediate action is required to prevent ongoing harm.

09 Account Suspension and Closure

Daraz Pay reserves the right to suspend or close any account at its discretion. Reasons for suspension or closure include, but are not limited to, breach of these Terms, suspected fraud, failure to complete KYC verification, or a player's own request.

• If your account is suspended pending investigation, you will be notified via your registered mobile number. Withdrawals will be held during the investigation period.
• If your account is closed due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach.
• If you wish to close your own account, contact Daraz Pay support via live chat or email. Account closure requests are processed within 48 hours. Any remaining real-money balance will be returned to your registered payment method after verification.
• Self-exclusion requests result in immediate account closure for the duration of the exclusion period. Self-excluded accounts cannot be reopened before the exclusion period ends.

10 Responsible Gaming

Daraz Pay is committed to providing a safe and responsible gaming environment. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal harm. The following responsible gaming tools are available to all Daraz Pay account holders at no cost:

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit. Limits take effect immediately and can only be increased after a 72-hour cooling-off period.
• Session time reminders: Receive a notification after a set period of continuous play. You can configure the reminder interval in your account settings.
• Cooling-off period: Temporarily suspend your account for a period of your choosing — from 24 hours to 30 days. During a cooling-off period, you cannot log in or make deposits.
• Self-exclusion: Permanently close your account for a minimum of six months. Self-exclusion cannot be reversed during the exclusion period under any circumstances.

If you are concerned about your gaming habits or those of someone you know, please visit the Daraz Pay Responsible Gaming page for further information and support resources. Our support team is available 24/7 to assist with any responsible gaming request.

11 Privacy and Data

Daraz Pay collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. Key points include:

• Your personal data is used to verify your identity, process transactions, and provide customer support.
• Daraz Pay does not sell your personal data to third parties for marketing purposes.
• Transaction data is retained for a minimum of five years in accordance with applicable financial regulations.
• You have the right to request a copy of the personal data Daraz Pay holds about you. Submit such requests to our support team via email.

For full details on how Daraz Pay handles your data, please review the Privacy Policy available at /privacy-policy.

12 Limitation of Liability

Daraz Pay provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Daraz Pay is not liable for:

• Loss of winnings or deposits resulting from technical faults, server outages, or internet connectivity issues outside Daraz Pay's control.
• Losses resulting from a player's failure to keep their account credentials secure.
• Indirect, consequential, or incidental losses of any kind arising from use of the platform.
• Delays in deposit or withdrawal processing caused by third-party payment providers including bKash, Nagad, or Rocket.

In all cases, Daraz Pay's maximum liability to any player is limited to the amount of real-money funds held in that player's wallet at the time the claim arises. This limitation does not affect any statutory rights you may have under applicable law.

13 Changes to These Terms

Daraz Pay reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, Daraz Pay will notify registered players via their registered mobile number or email address at least seven days before the changes take effect.

Continued use of Daraz Pay after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account and withdraw any remaining balance.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your Daraz Pay account, our support team is available 24 hours a day, seven days a week.

• Live chat: Available directly within the Daraz Pay platform and mobile app. Average response time is under five minutes.
• Email: [email protected] — responses within four hours during standard hours.
• FAQ: Common questions are answered at /faq.

For responsible gaming support, account closure, or self-exclusion requests, please contact support directly via live chat for the fastest response. All responsible gaming requests are treated with complete confidentiality.